Frequently Asked Questions
Below are some of the frequently asked questions about WP Website Care packages, services, maintenance and support for WordPress websites.
Below are some of the frequently asked questions about WP Website Care packages, services, maintenance and support for WordPress websites.
Yes, WordPress is the most common CMS website platform and that’s what we’re technical experts in.
Reports are issued on the last business day of the month.
If your developer is one of our sister companies, Brugel Creative or Impressum: yes, however additional helpdesk support and plugin renewal costs apply.
If not, you’ll need to renew the licensing or ask your developer for assistance.
Just like you take your car to a mechanic, we recommend you entrust your website to a professional.
If your developer is one of our sister companies, Brugel Creative or Impressum: yes, however additional helpdesk support costs apply.
If not, our services extend as far as alerting you to anything that’s broken or requires updating. Our standard operating procedure is to then roll your website back to the previous version and, once the issue has been resolved by you or your website developer, we can then proceed with the updates.
Yes, we can offer website technical support services, however, this is not included as a part of the website care package. Feel free to contact us about our helpdesk support options.
Yes, contact us to discuss our B2B white-label options and discounts for WordPress website developers and designers.
We are a nomadic team scattered across the East Coast of New South Wales, Australia.
We’ll need access to your website, including the following information.
Security is important, so we recommend using a service such as this to send us these details.